Canvas Terms of Service

2.1Age and capacity. You must be at least 18 years old and able to form a binding contract. We do not knowingly allow anyone under 18 to use the Service, and we will close any account we learn belongs to a minor.

2.1aLegal names and identity. The name you give us must be your legal name. We may verify your identity and your eligibility to be paid at any time, and Stripe will do so before enabling payouts.

2.2Accurate information. You agree to give accurate, complete and current information when you register and to keep it updated, including your country and payout details. One person may hold one account. You may not register as a Brand and a Creator with the same identity to transact with yourself.

2.3Account security. You are responsible for your credentials and for everything done under your account. Use a strong password, keep it confidential and tell us immediately at hello@canvasugcmp.com if you suspect unauthorised access. We will never ask you for your password, or for the password or two-factor codes of any Social Platform account, and you must never share those with anyone, including people claiming to represent us.

2.4Our discretion. Registration is a request. We may refuse, limit or shortlist any account or application at our discretion, including deciding which Creators are contracted to a Campaign.

3.1A marketplace. Canvas is a prefunded, performance-pay marketplace that connects Brands with Creators, holds Campaign Funds that the Brand has committed before work starts, applies the Compensation Formula to verified views, and pays Creators from those funds. Brands and Creators contract with each other through the Service on the terms set out here and in the Creator Agreement.

3.2What we do not do. We are not an advertising agency, a talent agency, an employer of Creators, a fiduciary, a bank, or a party to any relationship between a Brand and a Creator beyond what these Terms state. We do not control Social Platforms, their algorithms or their moderation, and we do not guarantee that any Campaign will attract Creators, that any Post will reach any number of views, or that any Post will produce installs, sales or other results.

3.3Pilot service. The Service is new and operates as a pilot. Features may change, be withdrawn or fail. Where the Service shows that card payments are in “test mode”, no real money is charged and no real Payout is made.

3.4Changes. We may modify, suspend or discontinue all or part of the Service at any time. Where reasonably practicable we will give notice of material changes, but we have no obligation to provide support, maintenance or continuity. We are not liable to you for any modification, suspension or discontinuation, except that we will handle Wallet, Campaign Funds and accrued Payouts as described in Section 12.

4.1Prepaid Wallet. You fund your Wallet in advance in US dollars using Stripe Checkout, or by a credit we record. Wallet balances are prepaid credit for use on the Service. They earn no interest, are not a deposit account, and cannot be transferred to another user.

4.2Allocation and locking. You allocate Wallet funds to a Campaign before it goes live. Allocated funds are locked to that Campaign and are the only source of Payouts, Platform Fees and Rights Purchases for it. A Campaign can go live only once its locked funds meet the go-live reserve shown at publication. If locked funds run out, the Campaign pauses automatically, accrual stops, and it resumes only when you allocate more.

4.3Release and refunds. When a Campaign has ended and no Post remains open, you may release its remaining locked funds back to your Wallet. Unallocated Wallet funds that you paid by card are refundable to the original payment method on request, less any payment-processor fees we cannot recover, within 30 days of your request. Amounts already accrued to Creators, Platform Fees already charged, and accepted Rights Purchases are not refundable. Credits we granted without payment are not refundable in cash. If we suspect fraud or a chargeback is filed, we may withhold a refund until the matter is resolved.

4.4Platform Fee. On every Payout and every accepted Rights Purchase, the Campaign’s locked funds are debited the amount owed to the Creator plus the Platform Fee. The Platform Fee is shown before you publish and does not change for the life of the Campaign.

4.5Your brief and your review. You are responsible for the content of your Campaign brief, including every claim about your product. You agree that briefs will be lawful, truthful and substantiated, will not ask Creators to hide that they are paid, and will not ask Creators to breach a Social Platform’s rules. You agree to review Concepts promptly and to review each live Post within 48 hours. A Post you approve becomes eligible for Payout; a Post you reject, with a note, is removed by the Creator and never accrues. You must review in good faith and may not reject a compliant Post to avoid paying for it.

4.6Rights Purchases. You may request usage rights to an approved Post for the Campaign’s rights fee. If the Creator accepts within 7 days, the fee and Platform Fee are debited from locked funds and held until the Creator delivers the file; if the Creator does not deliver within 7 days of accepting, we cancel the purchase and return the funds to the Campaign. The license you receive is exactly the text shown at acceptance and grants no other right.

4.7Chargebacks. Filing a chargeback for a payment you authorised, or after funds have been committed to Creators, is a breach of these Terms. We may suspend your account, recover the disputed amount and our costs, and report the matter to Stripe.

5.1Independent contractor. Creators are independent contractors, not employees, agents or partners of Canvas or of any Brand. Creators choose whether to apply to a Campaign, control how they make their content, use their own equipment and accounts, and may work for anyone else.

5.2Payouts come from Campaign Funds. Payouts are made only from the relevant Campaign’s locked funds. If a Campaign is paused for insufficient funds, accrual pauses. We do not guarantee Payouts from our own money.

6.1Stripe. Card payments are processed by Stripe, Inc. through Stripe Checkout, and Creator Payouts are sent through Stripe Connect. We never see or store card numbers or bank details; Stripe collects them directly. By paying or being paid through the Service you also agree to the Stripe Services Agreement and, for Creators, the Stripe Connected Account Agreement, each available at stripe.com/legal. Stripe may require identity verification before enabling payouts, and we cannot pay a Creator whose Stripe account is not enabled.

6.2Manual payouts. Where Stripe Connect is not available in a Creator’s country, we may pay through PayPal or Wise to the handle the Creator provides. The Creator is responsible for the accuracy of that handle and for any fees those providers charge.

6.3Batching and minimums. Payouts are calculated every Friday and grouped into one batch per Creator. A batch is released only when it reaches US $25; smaller amounts carry over to the next week. We aim to send released batches promptly, but timing depends on Stripe and on the Creator’s onboarding status.

6.4Errors and clawback. If we credit, accrue or pay an amount in error, or an amount was earned through falsified View Reports or other breach, we may reverse it, set it off against future Payouts, or require repayment, and we may recover it through Stripe where the Stripe terms permit.

6.5Taxes. Each party is responsible for its own taxes. Brands are responsible for any sales, use or withholding taxes on their payments. Creators are responsible for reporting and paying tax on their earnings; Stripe collects tax information and issues tax forms where required by law. Amounts shown on the Service are exclusive of taxes unless stated otherwise.

6.6Currency and records. All amounts are in US dollars and computed in whole cents. The ledger kept by the Service is the record of every Wallet, Campaign Fund and Payout movement, and, absent manifest error, is conclusive.

7.1Creators own their content. Creators retain copyright and every other right in the videos they make. Publishing a Post for a Campaign gives the Brand the benefit of that Post’s organic performance on the Social Platform and nothing more. A Brand obtains no right to download, re-upload, edit, run as an advertisement or otherwise reuse a Creator’s video unless it completes a Rights Purchase for that Post.

7.2Rights Purchase license. On acceptance of a Rights Purchase, the Creator grants the Brand the license set out in the fixed license text shown at that moment, which is non-exclusive, perpetual and worldwide, limited to the Brand’s own marketing including paid advertising, and prohibits resale, sublicensing and transfer. The version of that text and the time of acceptance are recorded.

7.3License to Canvas. You grant us a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce and transmit the content you submit to the Service (including Concepts, Post links, View Reports, screenshots and delivered rights files) solely to operate, secure, verify and improve the Service, to show it to the Brand or Creator on the other side of your Campaign, and to comply with law. We may use aggregated, de-identified performance statistics for any purpose.

7.4Your warranties about content. You represent that you own or have all rights, licenses, consents and permissions needed for any content you submit or publish through the Service, including music, footage, images, trademarks, and the likeness of any person appearing in it; that it does not infringe or misappropriate any third party’s rights; and that it complies with law, these Terms and the Social Platforms’ rules.

7.5Our intellectual property. The Service, its software, design, text, data, trademarks and the “Canvas” name are owned by us or our licensors and protected by intellectual property laws. Subject to these Terms we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, create derivative works from, reverse engineer, scrape, frame or resell the Service, or use it to build a competing product. All rights not expressly granted are reserved.

7.6Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without attribution or compensation.

7.7Copyright complaints. If you believe content on the Service infringes your copyright, send a notice to hello@canvasugcmp.com containing the information required by 17 U.S.C. § 512(c)(3): identification of the work, the location of the material, your contact details, a statement of good-faith belief, a statement under penalty of perjury that you are authorised to act, and your signature. We will remove or disable access to material we determine to be infringing and may terminate repeat infringers.

9.1Paid partnership disclosure. Every Post is a paid endorsement. Creators must clearly and conspicuously disclose the material connection in each Post, using the Social Platform’s paid-partnership or branded-content tool where available and a plain disclosure such as “#ad” in the caption, in a way that is visible without clicking “more”, and in the language of the Post. This is required by the United States Federal Trade Commission’s Endorsement Guides (16 C.F.R. Part 255) and by equivalent rules in other countries, including the UK CAP Code.

9.2Honest endorsements. Endorsements must reflect the Creator’s honest opinion and actual experience. Creators may not claim to have used a product they have not used or make claims the Brand has not substantiated. Brands may not instruct Creators to omit disclosures or to make claims the Brand could not lawfully make itself.

9.3Allocation of responsibility. As between the parties, the Brand is responsible for the truth and substantiation of claims about its product, and the Creator is responsible for making the required disclosure and for the content of the Post. Canvas does not pre-clear advertising claims and is not responsible for either.

10.1No affiliation. Canvas is not affiliated with, endorsed by or sponsored by TikTok, Instagram, Meta, ByteDance, Stripe, Cloudflare or any other third party. Their names are used only to identify their services.

10.2Their rules govern their platforms. Your use of a Social Platform is governed solely by that platform’s terms. You are responsible for complying with them, including rules on account creation, authenticity, branded content and engagement. We do not require or condone any conduct that breaches a platform’s terms, and we are not responsible if a platform restricts, suspends or removes an account, a Post or its reach, or changes its rules or reported metrics.

10.3Third-party services. The Service links to and depends on third-party services, including Stripe, Cloudflare and email delivery providers. We do not control them and are not responsible for their availability, acts or omissions. Your use of them is subject to their own terms and privacy policies.

10.4Other users. Your dealings with other users are between you and them. We are not responsible for the conduct of any Brand or Creator, and we may, but need not, intervene in disputes between users.

12.1By you. You may stop using the Service at any time and may ask us to close your account by emailing hello@canvasugcmp.com. Before closing a Brand account you should end your Campaigns and release funds; before closing a Creator account you should allow open Posts to close so accrued amounts can be paid.

12.2By us. We may suspend or terminate your access, or any Campaign or Post, at any time, with or without notice, including if we believe you have breached these Terms, created risk or legal exposure for us or another user, or if we discontinue the Service.

12.3Effect on money. On termination, unless the termination is for fraud, falsified metrics, chargeback abuse or another material breach: a Brand’s unallocated Wallet funds are refunded under Section 4.3, and locked funds are released once its Campaigns are ended and no Post is open; a Creator’s accrued and verified Payouts are paid in the ordinary batch cycle. Where termination is for such a breach, we may withhold and apply the breaching user’s balances to cover amounts owed to other users and to us, and forfeit the remainder to the extent permitted by law.

12.4Survival. Sections 1, 4.3, 4.7, 6.4 to 6.6, 7, 8, 9.3, 10, 12.3, 13 to 19, and any accrued rights and obligations, survive termination.

15.1Indemnification. You will defend, indemnify and hold harmless Canvas and its officers, directors, employees, contractors and agents from and against all claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) content you submit or publish, including any claim that it infringes a third party’s rights, violates advertising or consumer-protection law, or breaches a Social Platform’s rules; (ii) your products, briefs or product claims, if you are a Brand; (iii) your breach of these Terms or the Creator Agreement; (iv) your violation of law or of any third party’s rights; or (v) any dispute between you and another user. We may assume control of the defence at your expense, and you will cooperate and will not settle any claim without our written consent.

15.2Release. To the fullest extent permitted by law, you release Canvas and its officers, directors, employees, agents, successors and assigns from all claims, demands and damages of every kind arising out of or related to disputes with other users, Social Platforms or third-party services. If you are a California resident, you waive California Civil Code § 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

16.1Agreement to arbitrate. You and Canvas agree to resolve any dispute, claim or controversy arising out of or relating to these Terms, the Creator Agreement, the Privacy Policy or the Service (together, “Disputes”) through binding individual arbitration, not in court, except that: (i) either party may bring an individual claim in small claims court if it qualifies; and (ii) either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorised use of the Service. This agreement applies to Disputes that arose before you accepted these Terms.

16.2Informal resolution first. Before starting arbitration, the party raising the Dispute must send the other a written notice describing the Dispute and the relief sought (an “Informal Notice”). Ours goes to hello@canvasugcmp.com; yours goes to the email address on your account. Within 45 days of the Informal Notice the parties will confer in good faith by phone or video. If the Dispute is not resolved within 60 days of the Informal Notice, either party may start arbitration. Completing this step is a condition precedent to arbitration, and any limitation period is tolled while it runs.

16.3Rules and forum. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules for claims under US $250,000 (excluding fees and interest) and its Comprehensive Arbitration Rules otherwise, as modified by these Terms. The Federal Arbitration Act governs this section. Unless the parties agree otherwise, hearings take place in the county where you live, or by video. Arbitration filings and awards are confidential. The demand must include your contact details and account email, a description of the claim and facts, the relief sought with a good-faith estimate of damages, and confirmation that Section 16.2 was completed.

16.4Fees. JAMS fees are allocated under the JAMS rules and JAMS’s Consumer Arbitration Minimum Standards where they apply. Each party bears its own attorneys’ fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose, or applicable law provides otherwise.

16.5Authority of the arbitrator. The arbitrator decides all Disputes, including the scope and enforceability of this arbitration agreement, except that a court decides: (i) challenges to the class-action waiver in Section 16.7; (ii) disputes about payment of arbitration fees; (iii) whether a condition precedent has been satisfied; and (iv) which version of these Terms applies. The arbitrator may award any relief a court could, but only to the individual party and only to the extent needed for that party’s individual claim. The award is final and binding, and judgment may be entered on it in any court with jurisdiction.

16.6Jury trial waiver. By agreeing to arbitrate, you and Canvas each waive the right to a trial by judge or jury for all Disputes covered by this section.

16.7Class action waiver. All Disputes must be brought in a party’s individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general or representative proceeding. The arbitrator may not consolidate claims of more than one person or award relief to anyone other than the individual claimant. If a court finds this waiver unenforceable as to a particular claim, that claim will be litigated in the courts specified in Section 18.2, and all other claims remain in arbitration.

16.8Batch arbitration. If 25 or more substantially similar demands are filed against Canvas within 90 days by the same or coordinated counsel, JAMS will administer them in batches of up to 100, with one arbitrator and one set of administrative fees per batch. Any statute of limitations is tolled from the first filing until each batch is resolved.

16.9Opt-out. You may opt out of this arbitration agreement and the class-action waiver by emailing hello@canvasugcmp.com within 30 days of first accepting these Terms, or within 30 days of notice of a material change to this section. Your notice must include your full legal name, the email address on your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms and does not affect any earlier arbitration agreement.

16.10Changes and severability. If we change this Section 16 after you accept these Terms, you may reject the change by opting out under Section 16.9 within 30 days of notice; otherwise the prior version continues to govern Disputes that arose before the change. If any part of this section is held invalid, it will be modified to the minimum extent necessary to be enforceable, and the remainder stays in effect.

17.1California. Under California Civil Code § 1789.3, California users are entitled to this notice: the provider of the Service is Canvas Marketplace Inc.. To file a complaint or receive further information, contact us at hello@canvasugcmp.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents have rights under the California Consumer Privacy Act described in our Privacy Policy.

17.2Colorado, Connecticut, Virginia, Texas, Oregon, Montana, Utah and other states with consumer privacy laws. Residents of these states may have rights to access, correct, delete and obtain a copy of their personal data and to opt out of targeted advertising, sale of personal data and certain profiling. We do not sell personal data or use it for targeted advertising. Details and how to exercise these rights are in our Privacy Policy.

17.3Nevada. Nevada residents may direct us not to sell certain covered information under NRS Chapter 603A. We do not sell such information; to record a request anyway, email hello@canvasugcmp.com.

17.4New Jersey. Nothing in Sections 13, 14 or 15 limits any liability that cannot be limited under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act or other applicable New Jersey law.

18.1Changes to these Terms. We may update these Terms. If a change is material we will notify you by email to the address on your account or by a prominent notice on the Service at least 14 days before it takes effect, except that changes required by law or to address a security issue may take effect immediately. Your continued use after the effective date is acceptance. If you do not agree, stop using the Service and close your account. Changes do not apply to Disputes that arose before the change unless you accept them.

18.2Governing law and venue. These Terms and any Dispute are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-law rules. For any matter not subject to arbitration, you and Canvas consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, except that either party may seek equitable relief to protect intellectual property in any court of competent jurisdiction, and either party may bring an individual claim in small claims court.

18.3Export and sanctions. You represent that you are not located in, and are not a national or resident of, a country or territory subject to comprehensive United States sanctions, and that you are not on any United States government restricted-party list. You will not use the Service in breach of export-control or sanctions laws.

18.4Electronic communications. You consent to receive notices and communications from us electronically, by email to the address on your account or by posting on the Service, and agree that they satisfy any legal requirement that a communication be in writing.

18.5Accessibility. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have difficulty using the Service, contact us at hello@canvasugcmp.com and we will make reasonable efforts to help.

18.6Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of Social Platforms or payment providers, internet or hosting failures, labour disputes, governmental action, pandemics or natural disasters.

18.7Entire agreement; severability; waiver. These Terms, the Creator Agreement, the Privacy Policy and the Cookie Notice are the entire agreement between you and Canvas about the Service and supersede all prior agreements. If any provision is held invalid, it will be modified to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. “Including” means “including without limitation”. Headings are for convenience only.

18.8Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including to an affiliate or a successor in a merger, acquisition or sale of assets, and will honour your Wallet, Campaign Funds and accrued Payouts in doing so.

18.9No third-party beneficiaries. Except for the indemnified and released parties in Section 15, there are no third-party beneficiaries of these Terms.

18.10Copyright and trademarks. © 2026 Canvas Marketplace Inc.. All rights reserved. “Canvas” and our logos are our trademarks. Other names and marks belong to their owners.